Chip Sharp Headshot

Chip Sharp

Visionary Technology Leader | Champion of Customer Experience | Scaler of Enterprise SaaS

Key Accomplishments

Customer Support Leadership

  • Directed global support operations across 3 regions and 5 time zones.
  • Improved CSAT by 25% through automation and agent enablement.
  • Reduced ticket backlog by 40% within 90 days.

Enterprise SaaS Growth

  • Scaled multi-tenant infrastructure supporting 100K+ users.
  • Led cross-functional GTM strategy for new verticals.
  • Drove $20M+ in ARR through strategic expansion.

Strategic Presentations

  • Delivered boardroom presentations securing multi-year contracts.
  • Created executive dashboards used by C-suite stakeholders.
  • Trained global sales team on technical pitch delivery.